Terms of Service

Last updated: March 2026

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and Neologic Software AG (“appoman”, “we”, “us”, or “our”), a software-as-a-service company incorporated under Swiss law and operating from Zurich, Switzerland, under the appoman brand. By creating an account, accessing our platform, or using any of our services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not use our services.

You must be at least 18 years of age to create an account and use the appoman platform.

2. Service Description

appoman.ch provides a cloud-based hotel and accommodation management platform designed for hospitality businesses operating in Switzerland and internationally. The platform includes, but is not limited to:

• Centralised reservation and availability management
• Guest profile and communication management
• Channel manager integration for OTA synchronisation
• Automated invoicing and billing workflows
• Revenue analytics and reporting dashboards
• Housekeeping and task management tools
• API access for integration with third-party systems

We reserve the right to modify, enhance, or discontinue features of the service at any time, provided that such changes do not materially diminish the core functionality available to subscribers on paid plans. Where a material change is necessary, we will give at least 30 days’ advance notice.

3. Account Registration

To use appoman, you must create an account by providing accurate and complete information including your name, company name, email address, and billing details. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at info@appoman.ch if you suspect any unauthorised access to or use of your account. We are not liable for any loss or damage arising from your failure to safeguard your login credentials.

Each account may be used by a single legal entity. Multiple properties or locations within the same entity may be managed under a single account, subject to the plan limits described on our pricing page. Sharing an account between unrelated businesses is not permitted.

4. Subscription and Billing

appoman is offered on a subscription basis. By subscribing to a paid plan, you authorise us to charge the applicable subscription fee to your selected payment method on a recurring basis.

• Monthly plans: Billed on the same day each calendar month. The first billing date is the date on which your paid subscription begins following any applicable free trial period.
• Annual plans: Billed once per year in advance. Annual plans include a discount relative to monthly pricing, as displayed on our pricing page at the time of subscription. Annual subscriptions are non-refundable after the 14-day cooling-off period described below.
• Free trial: New accounts may be eligible for a free trial period as advertised on our website. No payment method is required during the trial. At the end of the trial, the account will automatically convert to the selected plan if a valid payment method has been provided, or access will be restricted.
• Cooling-off period: In accordance with applicable Swiss consumer protection principles, new subscribers may cancel within 14 days of the start of a paid subscription and receive a full refund, provided they have not made substantial use of the platform during that period.

All payments are processed by Stripe, Inc., a PCI DSS Level 1 certified payment processor. appoman does not store credit card or bank account numbers on its own servers. Invoices are issued in Swiss Francs (CHF) unless otherwise agreed in writing. Applicable Swiss VAT will be added where required by law.

Failure to pay subscription fees within 14 days of the due date may result in suspension of your account. Access will be restored promptly upon receipt of the outstanding payment. Continued non-payment beyond 60 days may result in permanent termination of the account and deletion of data in accordance with our data retention policy.

5. Acceptable Use

You agree to use appoman only for lawful purposes and in accordance with these Terms. You must not:

• Use the platform to store, transmit, or distribute unlawful, defamatory, fraudulent, or infringing content
• Attempt to gain unauthorised access to any part of the platform or its underlying infrastructure
• Use automated scraping, crawling, or harvesting tools against the platform without our prior written consent
• Reverse-engineer, decompile, or disassemble any software component of the platform
• Resell or sublicense access to the platform to third parties without a written reseller agreement with appoman
• Use the platform in a manner that imposes an unreasonable or disproportionately large load on our infrastructure
• Transmit viruses, malware, or any other malicious or harmful code

We reserve the right to suspend or terminate any account found to be in violation of this Acceptable Use Policy without prior notice where necessary to protect the integrity of the platform or the safety of other users.

6. Intellectual Property

The appoman platform, including all software, algorithms, user interfaces, visual designs, trademarks, logos, and documentation, is the exclusive intellectual property of appoman.ch and is protected under Swiss and international copyright, trademark, and other intellectual property laws.

Your subscription grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your internal business purposes during the term of your subscription. No other rights are granted.

You retain full ownership of all data you upload to or generate within the platform (“Customer Data”). You grant appoman a limited licence to process Customer Data solely as necessary to provide the services. We do not use Customer Data for any other purpose, including training machine learning models, without your explicit consent.

7. Limitation of Liability

To the maximum extent permitted by applicable Swiss law, appoman’s total cumulative liability to you for any claims arising under or in connection with these Terms — whether in contract, tort, or otherwise — shall not exceed the total subscription fees paid by you to appoman in the three (3) calendar months immediately preceding the event giving rise to the claim.

In no event shall appoman be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute services, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by gross negligence or wilful misconduct, or for any other liability that cannot be excluded under mandatory Swiss law.

8. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Switzerland, in particular the Swiss Code of Obligations (Obligationenrecht, OR) and the Swiss Federal Act on Data Protection (DSG), without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including their validity, breach, termination, or enforceability, shall be subject to the exclusive jurisdiction of the courts of the Canton of Zurich, Switzerland. The place of jurisdiction is Zurich, Switzerland.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from application to these Terms.

9. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. When we make material changes, we will notify you by email at least 30 days before the changes take effect, and we will post the updated Terms on our website with a revised “Last updated” date.

Your continued use of the platform after the effective date of the updated Terms constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the platform and cancel your subscription before the effective date.

10. Contact

For any legal enquiries or questions about these Terms, please contact:

Neologic Software AG (appoman)
Legal Team
Zurich, Switzerland
info@appoman.ch

We aim to respond to all legal correspondence within 10 business days.